Complaint Lodgment Process

Dear Customer,

At Faysal Bank, we welcome your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.

If you have any queries or complaints you can:

Call us at 24/7 Customer Interaction Centre : 111 06 06 06

Write to us at:

Complaint Management Unit
Quality Assurance
7th Floor, Faysal House, ST- 02,
Shahrah-e-Faisal, Karachi,

Please provide the following in your communication:

  • Name
  • Mailing Address & Telephone No.
  • C.N.I.C/Account No./Card No.
  • Branch Name
  • Supporting Documents

You should expect to receive:

  • Acknowledgement of the complaint within 2 working days, Via SMS, call or email.
  • Intimation of the complaint resolution within 7 to 15 working days of the lodgment. (depending on the nature of complaint)
  • An interim response, will be sent after 10 working days, in case your complaint requires further investigation

Complaint Lodgment Process – Urdu
Complaint Lodgment Process – English

Furthermore, Complaint Management Unit will also entertain walk-in customers’ monetary as well as non-monetary complaints.

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.


For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Kiyani Road, Karachi.
Telephone:+9221-99217334-38 Or visit

Complaint Handling Mechanism