Dear Customer,
At Faysal Bank, we attach great importance to your complaints and suggestions, as we aim to achieve excellence through the highest standards of customer service.
For your convenience, following channels are available to lodge your suggestion / complaints.
Call us at 24/7 Call Centre : 111 000 325 or 111 06 06 06
Write to us at
Complaint Servicing Unit
Service Quality Department, 3rd Floor, Faysal House, ST- 02,
Shahrah-e-Faisal, Karachi, Pakistan
Write to us and drop your complaint/suggestion in the complaint box available in your nearest branch
Email us at : [email protected]
Fax us at : 021-32800014
Please provide the following in your communication:
Name
Mailing Address & Telephone No.
Card No (Debit / Credit) and Account No
Branch Name
Supporting Documents
You should expect to receive:
Acknowledgement of the complaint within 3 working days (except when you have logged the complaint at the call centre) Intimation of the complaint resolution within 7 working days of the
lodgment. An interim letter, in case your complaint requires further investigation.
Complaint Servicing Unit would be covering all the areas of prime concerns
such as the following:
)
Further, Complaint Servicing Unit will also entertain the Public Concerns.
Tentative Turn Around Time (TAT) for handling complaints is minimum 3 working days and maximum 10 working days.In-case, where complaint requires detailed investigation, final reply is sent within a period not exceeding 45 working days.
http://www.sbp.org.pk/
http://www.bankingmohtasib.gov.pk/mohtasib_new.php
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