Dear Customer,
At Faysal Bank, we welcome your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.
If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.

We are here to help

• Write to us and drop your complaint/suggestions in the Complaint Box available at your nearest branch.
• Mail us at: Complaint Management Unit, Customer Care Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
• Email us at: [email protected]
• Fax us at: 021-32800014

Please provide the following in your communication

• Name
• Mailing Address & Telephone No.
• C.N.I.C/Account No. /Card No.
• Branch Name
• Supporting Documents

Complaint Lodgment Form

Complaint Lodgment Form - File Upload

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Complaint Lodgment Process

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.

Complaint Lodgment Process

Complaint Management Unit will also entertain walk-in customers’ monetary as well as non-monetary complaints.

Note:

For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:

• Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
• Call: +9221-99217334-38
• Visit: www.bankingmohtasib.gov.pk or http://www.sbp.org.pk/

Complaint Handling Mechanism

• Complaint Handling Mechanism

Dispute Forms

• Transaction Dispute Form Visa Debit Card
• Transaction Dispute Form Master Credit Card