Dear Customer,

At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services.

If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.

In order to lodge a complaint, you may:

• Write to us and drop your complaint in the Complaint Box available at your nearest branch.
• Lodge a complaint by visiting branch.
• Mail us at Complaint Management Unit 6^th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
• Email us at: [email protected]
• Fax us at: 021-32800014
• WhatsApp us on 0310-1786786
• Social Media Platforms

Please provide the following in your communication

• Name
• Mailing Address & Telephone No.
• C.N.I.C Number
• Branch Name
• Supporting Documents

Complaint Lodgment Form

Complaint Lodgment Form - File Upload

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Branch Name (Required)

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Maximum file size: 20.97MB

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Complaint Turnaround time

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. However, in fraud related complaints, the Turn Around Time for final reply will be within 30 days.

Note:

For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:

• Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
• Call: +9221-99217334-38
• Visit: www.bankingmohtasib.gov.pk

Complaint Handling Mechanism

• Complaint Handling Mechanism

Dispute Forms

• Transaction Dispute Form Visa Debit Card
• Transaction Dispute Form Master Credit Card
• Complaint Lodgment Process Urdu