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airblue Credit Card FAQs

How do I activate my Faysal Bank Credit Card ?

Upon receiving your Faysal Bank Credit Card, call our Customer Interaction Centre at 111 06 06 06 and 111 11 71 71 from your contact numbers (office / residence) registered on our system to get it activated. If you have more than one Faysal Bank Credit Card, please activate them separately.

How can I get a Supplementary Card?

You can download the Supplementary Card application form by visiting our website at: www.Faysal Bank.com.pk and duly filled in forms can be deposited at any of our branches. For further information, please call our Customer Interaction Centre at 111 06 06 06 and 111 11 71 71.

How do I know my Credit Limit?

Your Credit Limit appears on your Faysal Bank Credit Card statement, which shows your total shared limit (if you hold more than one Faysal Bank Credit Card). Please refer to the enclosed Card mailer for more information.

How do I know how much I have to pay?

Your Faysal Bank Credit Card statement will indicate the minimum payment as well as the payment due date (If you hold more than one Faysal Bank Credit Card), the minimum payment due for each card will appear in their respective statements separately.

Do I have to clear my entire outstanding balance at the end of each month?

You have the option of paying the entire availed amount or paying as low as 5% of your outstanding balance or PKR 500, whichever is higher on each Faysal Bank Credit Card that you hold.

How do I make my monthly payments?

If you hold more than one of our Faysal Bank Credit Card, please note that you will receive separate statements for each Faysal Bank Credit Card. Therefore, please ensure that monthly payments are made separately for each Faysal Bank Credit Card.

You may use any of the following methods to make monthly payments:

  • Cheques can be deposited at any of our Drop Box locations.
  • Kindly do not deposit cash in any of the drop boxes
  • Cheques drawn on a bank outside the city should be dropped at least 7 working days before the Payment due date
  • Cheques drawn on a bank within the city should be dropped at least 3 working days before the Payment due date
  • Pay orders
  • Cash payments over-the-counter at any of our branches (charges applicable as per our Schedule of Charges)
  • Balance Transfers from other banks

You can also call our Customer Interaction Centre at 111 06 06 06 and 111 11 71 71 for:

Funds Transfer if you have an account with us
Full or minimum payment via Auto Debit option if you have an account with Faysal Bank

Please note that if you hold more than one Faysal Bank Credit Card, separate Auto Debit / Funds Transfer Requests will have to be placed for each Faysal Bank Credit Card.

How can I make payments if I am abroad?

If you are living outside Pakistan, we recommend that you make a telegraphic transfer (charges applicable as per the Schedule of Charges) through a local bank in Pakistani Rupees. You may also take advantage of the Auto Debit facility, which would be a safer and faster way of making payments towards your Faysal Bank Credit Card. Please note that if you hold more than one Faysal Bank Credit Card, charges will be applicable for payment to each Faysal Bank Credit Card separately.

How much cash can I withdraw on my Faysal Bank Credit Card?

You can withdraw cash up to 50%* of your available shared credit limit (if you hold more than one of our Credit Cards). For example, if your shared credit limit is PKR 300,000 and your cash withdrawal limit is 50%, you can withdraw up to PKR 150,000.
*Terms and Conditions apply.

How should I handle an address change?

You can simply inform us of your new mailing address by calling our Customer Interaction Centre at 111 06 06 06 and 111 11 71 71 from your contact numbers (office / residence / mobile) registered on our system.

Will I be charged a fee for cash withdrawal / cash advance?

For cash withdrawals through ATMs or over-the-counter transactions, a nominal fee will be charged as per the Schedule of Charges.

If I withdraw cash from my assigned Credit Card limit, then how much Service fee will I be charged?

For example, if you conduct a cash transaction of PKR 10,000 on the 10th of January and your bill is generated on the 20th of January then you will be charged with a Service fee in the same bill of PKR 119.17 and your total outstanding will be PKR 10,119.17.

The above calculations are based on an assumption of 39% APR, however, the Service fee may change as communicated from time to time through Schedule of Charges but the method of calculation will remain same. In case of Cash Advance, the Services fee will be charged on the daily unpaid balance of your Credit Card account from the date of transaction till the time full payment is posted.

Are Utility Bill payments considered a cash transaction or a retail transaction?

They are considered as retail transactions. Faysal Bank mc² Credit Card and Faysal Bank Ufone Credit Card customers may earn Reward Points and Faysal Bank airblue Credit Card customers may earn BlueMiles by conducting such transactions.

How is the mark-up on the Installment Plan calculated?

Your mark-up is calculated by multiplying the mark-up rate and the principal amount.

For example, on an Installment Plan of PKR 120,000 booked for a tenure of 24 months; your mark-up for a month will be calculated by multiplying the mark-up rate and the principal amount.

PKR 120,000 (principal) x 0.02 (monthly mark-up rate) = PKR 2,400

As indicated above, the mark-up is calculated on your transaction amount on a monthly basis with an assumption of 2% monthly mark-up rate. However, the Installment Plan mark-up rate may change as communicated from time to time through the Schedule of Charges but the method of calculation will remain the same

How is your monthly installment amount calculated?

Using the same example as above, you have booked an Installment Plan of PKR 120,000 for 24 months:

Your monthly principal component is calculated by multiplying the factor given in the table below for the tenure booked by the principal amount i.e.

Tenure 6 12 18 24 30 36 42 48 54 60
Fador 0.1666 0.0833 0.0555 0.0416 0.0333 0.0277 0.0238 0.0208 0.0185 0.0166

0.0416 (factor) x PKR 120,000 (principal) = PKR 4,992

Your monthly principal component for 23 months will be PKR 4,992 as given above and the remaining principal amount will be part of your last monthly principal component. Hence, your last monthly principal component will be PKR 5,184

Your installment amount for 23 months will be calculated as follows:

(Principal component) + (mark-up for the month) or PKR 4,992 + PKR 2,400 = PKR 7,392

Your last installment amount i.e. for 24th month will be calculated as follows:

(Principal component) + (mark-up for the month) or PKR 5,184 + PKR 2,400 = PKR 7,584

If I make a minimum payment or amount less than the full balance, then how is the Service fee calculated on my retail transaction?

For example, if you conduct a retail transaction of PKR 15,000 on the 10th of January and your bill is generated on the 20th of January and you make a minimum payment of PKR 750 on the 7th of February, then you will be charged with a Service fee in the next bill generated on the 20th of February of PKR 671.13 and your total outstanding will be PKR 14,921.13.

The above calculations are based on an assumption of 39% APR, however, the Service fee may change as communicated from time to time through Schedule of Charges but the method of calculation will remain same.

The Service fee will be charged on each retail transaction from the transaction date to the date the statement is generated. For retail transactions, if you pay the minimum amount or any amount less than the full balance by the Payment Due Date, then for the transactions covered by the payment, the Service fee will be charged from the transaction date to the payment posting date. For the unpaid balance, a Service fee will be charged from the billing cycle date to the date the next Statement of Account is generated.

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Our hotline is available 24X7

Tel: 111-06-06-06

Text 9181

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Nearest ATM & Branch

ATM - Bahria Town (Pvt) Ltd, Head Office, Customer Support Center, Super Highway, Karachi

Branch - Bahria Town (Pvt) Ltd, Head Office, Customer Support Center, Super Highway, Karachi