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Platinum Credit Card FAQs

How do I activate my Faysal Bank Platinum Credit Card?

Upon receiving your Faysal Bank Platinum Credit Card, call our Platinum Call Centre at 111 11 71 71 from your contact number (office/residence) registered on our system to get it activated.

How can I get Faysal Bank Supplementary Platinum Credit Card?

You can obtain a Faysal Bank Supplementary Platinum Credit Card application from any of our branches or call our Platinum Call Centre at 111 11 71 71.

How do I find out my credit card limit?

Your limit appears on your Faysal Bank Platinum Credit Card statement. You can also find out your credit card limit by calling our Platinum Call Centre.

How can I inquire about my outstanding card amount?

Your Faysal Bank Platinum Credit Card statement will indicate the minimum payment as well as the payment due date. The minimum payment due for each card will appear in their respective statements separately.

Do I have to clear my entire outstanding balance at the end of each month?

You have the option of paying the entire availed amount or paying as low as 5% of your outstanding balance or PKR 1,000 whichever is higher.

How do I make my monthly payments?

You may use any of the following methods to make monthly payments:

  • Cheques can be deposited at any of our Drop Box locations, available at all Faysal Bank branches. Kindly do not deposit cash in any of the drop boxes
  • Cash payments over-the-counter at any of our branches (charges applicable as per the Schedule of Charges)
  • If you have an account with Faysal Bank, call our Platinum Call Centre at 111 11 71 71 and make your payment using Funds Transfer or full or minimum payment via Auto Debit option
  • Also payments can be made through Faysal Bank MOBIT if you are a Faysal Bank account holder.

How can I make my credit card payments if I am abroad?

If you are living outside Pakistan, you can make your payment using a telegraphic transfer (charges applicable as per the Schedule of Charges) through a local bank in Pakistani Rupees. If you have a Faysal Bank account, you may also use Auto Debit facility.

How can I change my address (from existing to new)?

You can simply call our Platinum Call Centre at 111 11 71 71 from a registered number to request for an address change.

Will I be charged a fee for cash withdrawal / cash advance?

For cash withdrawals through ATMs or over-the-counter transactions, a nominal fee will be charged as per the Schedule of Charges.

If I withdraw cash from my assigned credit limit, then how much service fees will I be charged?

For example, if you conduct a cash transaction of PKR 10,000 on the 10th of January and your bill is generated on the 20th of January then you will be charged a service fee in the same bill of PKR 119.17 and your total outstanding amount hereon will be PKR 10,119.17.

The above calculation is based on an assumption of 39% APR. However, the service fees may change as communicated from time to time through the Schedule of Charges but the method of calculation will remain the same. In case of cash advance, the service fees will be charged on the daily unpaid balance of your Faysal Bank Platinum Credit Card account from the date of transaction till the time your full payment is posted.

Are Utility Bill payments considered a cash transaction or a retail transaction?

Utility Bill payment is considered as a retail transaction. You may also earn reward points by conducting such transactions.

How is mark-up on the Installment Plan calculated?

Your mark-up is calculated by multiplying the mark-up rate and the principal amount.

For example, on an installment plan of PKR 120,000 booked for 24 months’ tenure; your mark-up for a month will be calculated by multiplying the mark-up rate and the principal amount.

PKR 120,000 (principal) x 0.02 (monthly mark-up rate) = PKR 2,400

As indicated above, the mark-up is calculated on your transaction amount on a monthly basis with an assumption of 2% monthly mark-up rate. However, the Installment Plan mark-up rate

may change as communicated from time to time through the Schedule of Charges but the method of calculation remains the same.

How is your monthly installment amount calculated?

Using the example above, in case you have booked an Installment Plan of PKR 120,000 for 24 months:

Your monthly principal component is calculated by multiplying the factor given in the table below for the tenure booked by the principal amount i.e.

Tenure 6 12 18 24 30 36 42 48 54 60
Factor 0.1666 0.0833 0.0555 0.0416 0.0333 0.0277 0.0238 0.0208 0.0185 0.0166

0.0416 (factor) x PKR 120,000 (principal) = PKR 4,992

Your monthly principal component for 23 months will be PKR 4,992 as given above and the remaining principal amount will be part of your last monthly principal component. Hence, your last monthly principal component will be PKR 5,184.

Your installment amount for 23 months will be calculated as follows:

  • (Principal component) + (mark-up for the month) or PKR 4,992 + PKR 2,400 = PKR 7,392
  • Your last installment amount i.e. for 24th month will be calculated as follows:
  • (Principal component) + (mark-up for the month) or PKR 5,184 + PKR 2,400 = PKR 7,584

If I make a minimum payment or amount less than the full balance, then how is the service fees calculated on my retail transaction?

For example, if you conduct a retail transaction of PKR 15,000 on the 10th of January and your bill is generated on the 20th of January and you make a minimum payment of PKR 750 on the 7th of February, then you will be charged with a service fee in the next bill generated on the 20th of February of PKR 671.13 and your total outstanding will be PKR 14,921.13.

Another example would be if you conduct a cash transaction of PKR 10,000 on the 10th of January and your bill is generated on the 20th of January then you will be charged with a service fee in the same bill of PKR 119.17 and your total outstanding will be PKR 10,119.17.

The above calculations are based on an assumption of 39% APR. However, the service fees may change as communicated from time to time through the Schedule of Charges but the method of calculation will remain the same.

The service fees will be charged on each retail transaction from the transaction date to the date the statement is generated. For retail transactions, if you pay the minimum amount or any amount less than the full balance by the payment due date, then for the transactions covered by the payment, the service fees will be charged from the transaction date to the payment posting date. For the unpaid balance, a service fees will be charged from the billing cycle date to the date the next Statement of Account is generated. For all retail transactions, if full payment is received within the payment due date then no service fees will be charged.

What if I have a discrepancy / error on my monthly statement?

If you notice any discrepancy in your monthly statement, report the matter to the Platinum Service Representative at 111 11 71 71 within 14 days of receipt of your statement.

In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.

How do I keep a record of my Platinum reward points?

The status of your Platinum reward points will appear on your monthly Faysal Bank Platinum Credit Card statement. You can also use ORIX terminals at selected redemption partner outlets to check the number of Platinum reward points you have accumulated or simply call the Platinum Call Centre at 111 11 71 71 for your reward points update.

Can I make multiple purchases using my Platinum reward points?

Yes! Instant Reward Redemption allows you to redeem multiple purchases at multiple places as long as the sum is equal to or less than the total Platinum reward points earned. You can also make purchases which cost more than the value of your accumulated Platinum reward points by settling the remaining balance through your Faysal Bank Platinum Credit Card.

Can I redeem my Platinum reward points outside Pakistan?

You can only redeem your Platinum reward points at participating redemption partner outlets in Pakistan.

Can I exchange my Platinum reward points for cash?

Your accumulated Platinum reward points cannot be exchanged for cash.

Can my Faysal Bank Supplementary Platinum Credit Card earn Platinum reward points?

Transactions made on a Faysal Bank Supplementary Platinum Credit Cards will earn Platinum reward points on the primary card member’s account. They will be posted on the primary card member’s monthly Faysal Bank Platinum Credit Card statement and may be used for redemption only by the primary card member.

What happens to my Platinum reward points if my Faysal Bank Platinum Credit Card is upgraded or downgraded?

In the event of an upgrade / downgrade, your Platinum reward points will be transferred to your new Faysal Bank Credit Card account.

Do I have to pay a fee to participate in the Platinum Rewards Program?

No, there is no fee. You will automatically be enrolled in the Platinum Rewards Program once you receive your Faysal Bank Platinum Credit Card.

Do I earn Platinum reward points for all my transactions?

You will earn Platinum reward points on all transactions except on mark-up charges, cash withdrawals, cash advance fee, late payment fee, over limit fee, return cheque fee, conversion fee, disputed transactions and insurance cover premiums.

How do I obtain a Frequent Flyer number if I want to convert my Platinum reward points to airblue BlueMiles?

You can obtain a Frequent Flyer number by creating your Frequent Flyer account. This can be done either through the airblue website www.airblue.com or by calling at 111-AIR-BLU (111- 247-258).

What happens to my Platinum reward points if I cancel my Faysal Bank Platinum Credit Card?

In the event that you cancel your Faysal Bank Platinum Credit Card your Platinum reward points will be forfeited.

What if my Faysal Bank Platinum Credit Card or any of my Supplementary Card(s) is / are lost, stolen or misplaced?

In case your Faysal Bank Platinum Credit Card is lost, stolen or misplaced; please report it immediately to our Platinum Service Representative at 111 11 71 71. After you have informed us, you will instantly be secured against any unauthorized transactions.

What if I don’t want my Faysal Bank Platinum Credit Card, and / or wish to cancel it?

If you do not wish to continue using your Faysal Bank Platinum Credit Card, please cut the card in two halves, destroy the chip and send both halves to our Client Services and Issue Management team.

Can I change my PIN?

Yes, you can request for a PIN change by calling our Platinum Call Centre at 111 11 71 71. Please note that your new PIN will be system generated and you can change it at any ATM.

What should I do if I have problems with my Faysal Bank Platinum Credit Card account?

In case you face a problem regarding your Faysal Bank Platinum Credit Card account; you may call our Platinum Service Representative available 24 hours a day at 111 11 71 71. Please refer to the enclosed list of MasterCard Global Service contacts in the event of an emergency abroad. You can also email your inquiries online at: customercomplaint@faysalbank.com

For any complaints regarding any of your Faysal Bank Platinum Credit Card(s), you may contact our Client Service and Issue Management Team at the aforementioned email address or at the following address:

Complaint Servicing Unit (CSU),

Service Quality Department
7th Floor, Faysal House ST-02,
Sharah-e-Faisal, Karachi, Pakistan.
Fax: (021) 32800014

For more information on Faysal Bank Platinum Credit Card, please call our Platinum Call Centre at 111 11 71 71.

How do I cancel Installment Plan?

Please call our 24/7 contact center at 111 06 06 06 to request for Installment Plan Cancellation.

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Call Us or Text Us

Our hotline is available 24X7

Tel: 111-06-06-06

Text 9181

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Nearest ATM & Branch

ATM - Bahria Town (Pvt) Ltd, Head Office, Customer Support Center, Super Highway, Karachi

Branch - Bahria Town (Pvt) Ltd, Head Office, Customer Support Center, Super Highway, Karachi