1. What is Faysal Digital Onboarding?
Faysal Digital onboarding is the first of its kind initiative for resident Pakistan allowing them to
open and manage their bank accounts digitally.

2. How can I open an account through Faysal Digital onboarding?
To open FBL Digital Account, please visit our website: www.faysalbank.com
Simply provide the required details and open a digital account securely anytime.

3. What if I already have an account with FBL? Can I open other account as well?
Yes. You can open a digital account even if you already maintain an account with FBL.

4. What currencies are available for this account?
The account can be opened in PKR & USD.

5. What documents are required to open a digital account via Faysal Digital onboarding?

• CNIC/SNIC/NICOP
• Employee Card/Employer certificate
• Last Salary slip/ Salary Certificate
• Specimen Digital Signature
• Live Selfie(picture)

6. How long does it take to open an account?
Account will be opened within 48 hours.

7. Can I open the joint account through Faysal Digital onboarding?
Yes. You can open and individual as well as Joint account through Faysal Digital onboarding
Portal.

8. How many Account categories are being offered in Digital Account opening?

1. Asaan Digital Current Account PKR
2. Asaan Digital Savings Account PKR
3. Asaan Digital Remittance Account PKR
4. Freelancer Digital Account PKR
5. Freelancer Digital Account USD
6. Digital Current Account (PKR)
7. Digital Current Account (USD)
8. Digital Saving Account (PKR)
9. Digital Saving Account (USD)

9. Can I access my Digital account through Faysal Digibank Internet and Mobile Banking?
Yes, you can access and maintain your digital account through Faysal Digibank after
registration.

10. How can I register to Faysal Digibank Internet and Mobile Banking?
You can visit https://digi.faysalbank.com or download our app from Google Play or App
Store.

11. Which type of segment can open an account in Faysal Digital onboarding?

• Self Employed/ Salaried Persons
• Unemployed/Non-Salaried Person
• Un-employed Women
• Students
• Retired Persons
• Minors (Joint Account)
• Freelancers

12. What is the process after registration and uploading all relevant documents to Faysal
Digital onboarding Portal?
After completing the Portal requirements, Customer can connect to Bank’s dedicated RMs for
Customer Verification on a Live video call.

13. How can I know that my account is opened?
You will receive a confirmation mail and a SMS on your registered Email Address and Mobile
Number respectively once account is opened.

14. If I tick the Self declaration for Asaan Digital Account /Asaan Digital Remittance
Account/Freelancer Digital Accounts, will I need to submit/upload documents?
No

15. Can I visit branch for biometric?
You are required to visit your nearest FBL branch within 60 days after receiving the
confirmation message for account opening.

Note: Customer are required to be PMD (Pakistan MNP Database) verified i.e. The customers’ mobile SIM must be registered on their CNIC