Please follow the steps below for the activation of your Faysal UnionPay Debit Card:
Please refer to the following step-by-step instructions on how to use your Faysal UnionPay Debit Card:
Step 1
Look
You can use your Faysal UnionPay Debit Card wherever you see the at any merchant location in Pakistan or globally.
Step 2
Buy
Choose the item you would like to buy and take it to the counter.
Step 3
Swipe
The cashier / merchant will ask for your card and will insert it in the Point of Sale machine present at the counter.
Step 4
Enter Pin
The cashier / merchant will the ask you to enter your 4 digits of pin and will wait for the transaction to be authorized. The cashier / merchant will the handover your copy of the receipt and sales slip to you
Please refer to the table below for your daily transactional limits on your Faysal UnionPay Debit Card:
Card Type | ATMs | POS Transactions | IBFT / Internal Funds Transfer |
Classic* | Rs.25,000/- | Rs.50,000/- | Rs. 250,000/- |
Gold** | Rs.50,000/- | Rs.200,000/- | Rs. 250,000/- |
*Limit can be increased for special cases up to Rs. 50,000/- for ATM and Rs. 200,000/- for POS transactions
** Limit can be increased for special cases up to Rs. 100,000/- for ATM and Rs. 500,000/- for POS transactions
Please report your lost or stolen card as soon as you realize it, to minimize the risk of unauthorized transactions.
For more details on the above:
As soon as you realise that your card is lost or stolen, please report it immediately by calling our Customer Interaction Centre at 111 06 06 06 so that your card is blocked. A new card will be replaced upon your request.
All Faysal Bank account holders can apply for the Faysal UnionPay Debit Card
For further details and queries regarding the Faysal UnionPay Debit Card, feel free to visit any of our branches or call our Customer Interaction Centre at 021 111 06 06 06. For your valuable feedback, complaints and issues, please contact the following personnel:
Name: Sajjad Potrick
Designation: OG-I
Address: Dispute Resolution Unit, Card Operations,
Faysal House, 5th floor, West Wing
St-02, Shahrah-E- Faisal
Karachi, Pakistan
UAN #: 111 747 747 Ext: 9114
Fax #: 92 213 2800041
E-Mail: [email protected]
Name: Sumair Ahmed
Designation: AVP
Address: Dispute Resolution Unit, Card Operations
Faysal House, 5th floor, West Wing
St-02, Shahrah-E- Faisal
Karachi, Pakistan.
UAN #: 111 747 747 Ext: 5728
Fax #: 92 213 2800041
E-Mail: [email protected]
For information regarding Global Customer Assistance Service click here
Our hotline is available 24X7
Tel:
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ATM - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim
Branch - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim