Q1. What is a Faysal digibank Virtual Card?
“Faysal digibank Virtual Card” is a digital stored-value card that allows you to make online eCommerce purchases worldwide. Faysal digibank Virtual Card, powered by MasterCard, can be generated by customer instantly through Faysal digibank Internet Banking. It works as a reloadable and / or a one-time usage stored-value card, where you can select your card limits.
Q2.What is different about this ‘Faysal Digibank Virtual Prepaid Card?
Just like any Credit / Debit Card, you will get your own Card Number, Expiry Date and the three- digit CVV code. The only difference is that you will not get any physical card. The above details will be seen in your Faysal Digibank.
Q3. What can I do with my Faysal Digibank Virtual Prepaid Card?
The Faysal Digibank Virtual Prepaid Card is meant to be your secure and safe access to ecommerce / internet / online transactions. You will no longer need to expose your Credit or Debit Card details for online transactions, hence greatly reducing your risk to any fraudulent usage or data skimming of your Credit / Debit card details.
- Shop online
- Make payments online
Q4. What is the eligibility criterion?
All Faysal Bank (individual) Current / Savings Account Holders can get access to this card. Account Holders need to ensure that the email address and mobile number details are updated in the system.
Q5. How to generate Faysal digibank Virtual Card?
Faysal digibank Virtual Card can be instantly generated by Faysal Bank customers via Faysal digibank Mobile App or Internet Banking:
- Step #1: Login to your Faysal Digibank Internet Banking at https://digi.faysalbank.com/ or Mobile
- Step #2: Click on the Virtual Card to choose your desired limit
- Step #3: Generate and validate OTP to create Virtual Card
- Step #4: Sit back, relax and shop online
Upon card creation, your new Virtual Card’s details including the 16 digit card number, expiration date, and the card verification code will be visible on Internet Banking immediately. That’s all you need to shop online.
Q6. How to reload Faysal digibank Virtual Card?
You can reload balance on your Reloadable Virtual Card immediately by transferring funds from your Faysal Bank account via Faysal digibank Internet Banking online. Fund can be loaded multiple times in case of Reloadable Virtual Cards.
However, the one-time usage Burner Virtual Card cannot be reloaded.
Q7. How to use Faysal digibank Virtual Card?
To use the Faysal digibank Virtual Card for making online purchases and payments, just select MasterCard as the payment type on the merchant website and simply enter your Virtual Card details just like online payment through any other debit/credit card.
Q8. Where to use Faysal digibank Virtual Card?
You can use Faysal digibank Virtual Card on any online merchant / website worldwide where MasterCard® is accepted. For instance, Faysal digibank Virtual Card can be used to pay for educational fee & certifications like ACCA, ICMAP, SAT, or Toefl, or to shop online at e- Commerce websites like at Daraz.pk or AliExpress, or purchase from Google Play, App Store, iTunes and much more.
Avoid making payments with Faysal digibank Virtual Card for procurement of goods or services where physical card presentment would be required for fulfilling those services or to provide those goods by the merchant.
Q9. What are the advantages/benefits of Faysal digibank Virtual Card?
Below are some of the Faysal digibank Virtual Card advantages / benefits:
- Immediate availability – Generate Faysal digibank Virtual Cards quickly and easily via the Faysal digibank Internet Banking from a one-time usage or a reloadable card Your Faysal digibank Virtual Card is at your disposal immediately upon generation.
- Easy to load – Instantly top up the balance of your Faysal digibank Virtual Card (Reloadable card) through account fund transfer via Faysal digibank Internet
- Set your own spending limits – Select your own card limits while generating the Faysal Digibank Virtual Card and ensure that spending on card cannot go above the destined limits.
- Secure payment – Don’t give internet fraud a As an alternative online payment solution, Faysal digibank Virtual Card protects your regular bank accounts and debit / credit cards against misuse.
- Buy everywhere – Your Faysal digibank Virtual Card allows you to make online purchases at e-Commerce merchants/websites worldwide, wherever MasterCard is accepted.
- For everyone – Your Faysal digibank Virtual Card is a digital stored-value card that is managed on a prepaid basis and is available to you regardless of your financial
Q10. What are the different types of Faysal digibank Virtual Cards and what are their available card limits and card expiry time period?
Below are the details of the 2 types of Faysal digibank Virtual Cards available for customers:
| Virtual Card Types |
Card Limit (PKR) |
Card Expiry Time Period |
|
3,000 |
|
|
5,000 |
|
| Burner Virtual Card
(One Time Usage) |
20,000 |
After one usage (Maximum 6 months) |
|
50,000 |
|
|
100,000 |
|
|
3,000 |
|
|
5,000 |
|
| Reloadable Virtual Card |
20,000 |
6 months |
|
50,000 |
|
|
100,000 |
|
Q11. What are the transaction limits and number of transactions customer can perform on Reloadable Virtual Card?
- Per Transaction limit = PKR equivalent of USD 1000
- Daily Transaction limit = PKR equivalent of USD 2000
- Monthly Transaction limit = PKR equivalent of USD 5000
- Maximum Number of Daily Transactions: 10
- Maximum Number of Monthly Transactions: 100
However, the one-time usage Burner Virtual Card can only be used for one transaction, for amount up to the card limit.
Q12. What are the Faysal digibank Virtual Card Fee & Charges?
| Virtual Card Type |
Card Limit (PKR) |
Card Issuance Fee (PKR) |
|
Burner Virtual Card
(One Time Usage) |
3,000 |
120 |
| 5,000 |
185 |
| 20,000 |
310 |
| 50,000 |
435 |
| 100,000 |
550 |
|
Reloadable Virtual Card |
3,000 |
120 |
| 5,000 |
185 |
| 20,000 |
310 |
| 50,000 |
435 |
| 100,000 |
550 |
Virtual Card Reload Fee: FREE
- Local Currency Transaction Fee: FREE
- Foreign Currency Transaction Fee: Up to 4% of the transaction amount including cross border transaction fee as per MasterCard
- Above mentioned charges are exclusive of
For updated charges, please refer to the Faysal Bank’s prevailing Schedule of Charges available on our official website.
Q13. What happens to Faysal digibank Virtual Card balance after the card expires/cancellation?
As per process, customer needs to permanently block his card “Either within expiry date or Expired card” by following the Menu ‘Change Card Status’. The process flow involves amount inquiry and credit account selection, which is made real-time as soon as the card gets blocked
Q14. How many times can I reload my Reloadable Virtual Card?
There is no restriction on number of times you can reload your Reloadable Virtual Card, as long as the maximum aggregate loadable amount limit in a year for all Virtual Cards issued against
your CNIC is available. The maximum aggregate loadable amount limit in a year for all Virtual Cards issued by the Bank against a single CNIC is PKR 500,000.
Q15. Can I create more than one Faysal digibank Virtual Card?
Yes, you can create more than one Faysal digibank Virtual Card, subject to available aggregate loadable limit in a year on all Virtual Card issued against your CNIC.
Q16. Can I block or cancel my Faysal digibank Virtual Card?
Yes, you can instantly block or cancel your Faysal digibank Virtual Card yourself through Faysal digibank Mobile App or Internet Banking by clicking on the Block tab at any time.
Q17: Can I transfer money to other people’s accounts with my Faysal digibank Virtual Card? No, fund transfers to own or third-party accounts are not possible with Faysal digibank Virtual Cards.
Q18: Can I view my Faysal digibank Virtual Card transactions?
Yes, you can view your Faysal digibank Virtual Card transaction details by logging on to your Faysal digibank Mobile App or Internet Banking.
Q19. Can I use my Faysal digibank Virtual Card on ATM withdrawals and Point of Sale (POS) for retail purchases?
No. You cannot use your Faysal digibank Virtual Card on ATM withdrawals and/or Point of Sale (POS) purchases, since it is not a physical card.
Q20. What if I forgot my Faysal digibank Virtual Card number or card details?
You can always log into Faysal digibank Mobile App or Internet Banking and check the card details for all your active Faysal digibank Virtual Cards.
Q21. How can I check transaction details for my Faysal digibank Virtual Card?
You can always log into Faysal digibank Internet Banking and check the details of transactions being performed through your Faysal digibank Virtual Card.
Q22. Where should I contact in case of any queries or complaints regarding Faysal digibank Virtual Card?
For any queries or complaints regarding Faysal digibank Virtual Card, you can emails us at [email protected] OR call us at 111 06 06 06.
