The Solitaire Platinum Debit Card has been designed around your exclusive lifestyle to give you a unique banking experience. As our valued Solitaire client, you can avail enhanced limits, world-class international Visa services and be a part of our premium alliances program that offers you the privileges that you truly deserve.
Cash Withdrawal and Enhanced Limits
Your Solitaire Platinum Debit Card allows you to avail enhanced limits on both cash withdrawal at ATMs and transactions conducted at merchant outlets to better suit your financial needs. You may access your funds at any ATM which displays , , or . Currently your Solitaire Platinum Debit Card has a daily cash withdrawal limit of Rs.100,000 and a daily swipe limit of Rs. 500,000. If you need to reduce or enhance these limits, feel free to get in touch with your Relationship Manager.
Travel the world and enjoy the freedom of using your Solitaire Platinum Debit Card at millions of merchants in more than 200 countries/territories and 2.1 million ATMs worldwide.
Your Solitaire Platinum Debit Card can be readily used at over 6 thousand ATMs all over Pakistan. It is accepted at over 32,000 merchant establishments in Pakistan such as restaurants, departmental stores, petrol pumps etc. and also provides you with free access to CIP lounges at Karachi, Lahore and Islamabad International Airports.
With Fund Transfer facility, you can instantly transfer funds within Faysal Bank or from Faysal Bank to any other bank which belongs to the 1-LINK network. This can be conducted using the Solitaire Platinum Debit Card with a daily transfer limit of Rs. 250,000.
Utility Bill Payments
You can manage payments of your utility bills through any Faysal Bank ATM with your Solitaire Platinum Debit Card and obtain immediate confirmation through a transaction receipt.
Cash Deposit via Cash Deposit Machines
You will have access to our selected Cash Deposit Machines, where you can deposit cash directly into your Faysal Bank account.
SMS (Short Message Service) Alerts
SMS Alerts Service provides you the facility to instantly receive SMS updates on all transactions conducted through your Solitaire Platinum Debit Card.
Dedicated 24-Hour Customer Service
You shall have round the clock access to our Contact Centre at 111-06-06-06 where our trained and qualified phone banking officers await to assist you with your queries, complaints, reporting of lost or stolen cards and activation of your Solitaire Platinum Debit Card.
The facilities mentioned above are subject to applicable laws and terms and conditions of the Solitaire Platinum Debit Card.
What is Visa?
Visa is a global payments technology company that facilitates electronic transactions from your account at Faysal Bank to anywhere in the world where Visa cards are accepted.
What is the Solitaire Platinum Debit Card and how is it different from a credit card?
The Solitaire Platinum Debit Card is a Visa enabled card that can be used to withdraw cash from ATMs and conduct transactions at merchant outlets. Each time you use the card to shop or withdraw money from an ATM, the amount is automatically deducted from your account while a credit card allows you to make transactions on credit and pay at a later date.
What do I need to do to get the Solitaire Platinum Debit Card?
Provided you meet the Solitaire Preferred Banking threshold, all you need to do is fill out a simple form and sign supporting documents at the branch in which you are maintaining your account. In 7-10 business days your card will be available at your branch. For security purposes, it is necessary for you to sign at the back of your card as soon as you receive it.
What are the key functions of a Solitaire Platinum Debit Card?
What is the eligibility criteria for Solitaire Platinum Debit Card?
All Solitaire Preferred Banking customers are eligible for the Solitaire Platinum Debit Card. Please refer to our Schedule of Charges for eligibility thresholds.
How can the Solitaire Platinum Debit Card be activated?
As soon as you receive the card, please contact our Contact Centre at 111-06-06-06 and get your card activated. For your convenience, your Relationship Manager can also arrange for an outbound call to your registered number for card activation.
What are the benefits of the Solitaire Platinum Debit Card?
Where can the Solitaire Platinum Debit Card be used?
The Solitaire Platinum Debit Card can be used at:
How can I shop using Solitaire Platinum Debit Card?
The Solitaire Platinum Debit Card can be used anywhere Visa is accepted. You need to make sure that you know your account balance before conducting the transaction. The merchant or service provider will not be able to provide you with your account balance details.
To make a transaction, please provide the card to the cashier to swipe at the cash counter. Please check the amount printed on the receipt before signing the merchant copy while retaining the customer copy for your record.
The purchase amount will be automatically deducted from your account. You can continue to use the card until the account balance is depleted or the card is expired.
How long is the Card valid for?
Please check the validity date printed on your card.
Are supplementary cards available?
Yes, up to 3 supplementary cards are allowed for your spouse and/or children (above 18 years of age).
Can I check my account balance using the Solitaire Platinum Debit Card?
Yes, you can check your balance by visiting your nearest ATM and conducting a balance inquiry transaction or by contacting our Customer Interaction Centre at 111-06-06-06.
How long can the Solitaire Platinum Debit Card be used?
You can make purchases or withdraw cash using your Solitaire Platinum Debit Card until the expiration date shown on the card, or until the value of the account has depleted. Once the balance on the account has depleted, the card cannot be used until replenishment of the account.
How can I access the Call Center when calling from abroad?
When calling from abroad, you need to dial +92-21-111-06-06-06.
What do I do if my card gets lost/stolen?
It is important that you report the loss immediately by calling our Contact Centre at 111-06-06-06 and get your card de-activated to prevent any unauthorised use. The replacement card has to be requested separately from our phone banking representative which will be made available to you in 7-10 business days after your request. You are required to collect your replacement card from the branch.
If you are travelling internationally, please dial +92-21-111-06-06-06 to get your card de-activated. Our phone banking representative will also assist you with the contact for the Visa Global Customer Assistance Services Centre where you will find further guidance on benefits such as Emergency Card Replacement and Cash Disbursement. The complete list of country-wise contacts for these Centres is available here.
How will I get the ATM PIN for my Solitaire Platinum Debit Card?
You can generate your ATM PIN through Interactive Voice Response (IVR) by calling our Contact Centre at (+92-21)111-06-06-06 from your registered number. Please do not disclose your ATM PIN to any individual, including the bank staff.
What do I do if I lose or forget my ATM PIN?
You can call our Contact Centre at 111-06-06-06 from your registered number and set a new PIN through Interactive Voice Response (IVR). Please do not disclose your ATM PIN to any individual, including the bank staff.
What are the transactional limits on the Solitaire Platinum Debit Card?
The following transactional limits will apply to your Solitaire Platinum Debit Card:
|Transaction Type||Per Day Transactional Limit in PKR|
|Cash Withdrawal Limit||Rs. 100,000/-|
|Retail Transaction (Point of Sale)||Rs. 500,000/-|
|Inter Bank Funds Transfer||Rs. 250,000/-|
Can I change my transactional limits?
Yes, the transactional limits can be changed subject to certain predefined limits. All you have to do is fill out a limit amendment form at the branch. You can also contact your Relationship Manager for further details and guidance.
What is the fee structure and are there any costs related to the transactions conducted on the Solitaire Platinum Debit Card?
Please refer to our Schedule of Charges for details.
Is there a daily limit on the number of transactions through my Solitaire Platinum Debit Card?
There is no limit on the number of transactions, provided you have available credit balance in your account.