Your Health is Our Priority

Faysal Bank introduces Free Hospital Coverage (In-Patient) for its Priority clients, we believe in going the extra mile to ensure our valued client’s well-being and peace of mind.

We are committed in safeguarding the health and happiness of our loyal Priority clients and for that purpose we have partnered with the leading Takaful coverage provider to offer this exclusive reimbursements

Hospitalization cash coverage provides you daily cash, on reimbursement basis, ensuring you’re well protected in times of need

Free coverage for all Priority customers from age 18 years to 75 years shall be eligible for coverage under this Plan, provided that the customer is maintaining a 3 Month Average Balance of PKR 3-5 Mn or Above PKR 5 Mn:

Description Benefits
3 months Avg . Balance (PKR) 3 Million to 5 Million 5 Million and Above
Hospital Cash Limit Per Day PKR 50,000 PKR 100,000
Annual Coverage PKR 750,000 PKR 1,500,000
  • Minimum 1-day hospitalization (24 Hours Hospitalization, Day care treatments are not Covered)
  • Maximum 15 days hospitalization covered per annum
  • Eligible customer: Individual Primary Account Holders

Key Exclusions
The exclusions in this section are in addition to any other exclusion that may be contained in the Benefit Assured section of the Participant Membership Document. This product does not cover and no benefits shall be paid for expenses resulting from all and any of the following:

  • Intemperance, illegal drug-taking, any crime committed by the life Assured, willful self-inflicted injury while sane or insane or unreasonable failure to seek or follow medical advice, effect of alcohol or any drug, poison, gas or fumes, voluntarily or involuntarily taken.
  • Aviation, except as a passenger in a commercially licensed passenger aircraft.
  • Any form of war, invasion, hostilities (Declared or Undeclared) civil war, rebellion, riots, insurrection, military or usurped power, terrorism or willful participation in acts of violence.
  • Participation in sports or pastimes of a hazardous nature, including but not limited to para-chuting, parascending potholing, mountaineering and hot air ballooning.
  • Congenital anomalies and conditions arising out of or resulting therefrom.
  • Pregnancy, childbirth, abortion and any complication thereof.
  • General check-ups
  • Cosmetic or plastic surgery, except as a result of injury.
  • Any mental or nervous disorder or rest cures
  • Stay in sanitariums for whatever reason and whatever treatment
  • Engaging in any type of racing, except athletics or swimming.
  • Infection with the (HIV) or variants of (AIDS) or AIDS Related Complex (ARC)
  • Organ or tissue transplantation when the life Assured is a donor
  • Sexually transmitted diseases

Hospital Coverage Participant Membership Document (PMD)
For exclusions and complete terms and conditions related to Hospital Coverage, kindly review PMD

Claim Process
You will lodge your claim directly to TPL Life Insurance Limited – Window Takaful Operations by using their App or by submitting to TPL Life claims department via Email or by sending the required documents at their postal address:

TPL Life Address: 19-B, Lane 3, SMCHS, in the lane of Roomi Masjid, Shahrah-e-Faisal, Karachi
TPL Life Email Address: [email protected]
TPL Life UAN No: (021) 111-000-330
TPL Life Android application:

Standard List of Claim Documents

  • Copy of Valid CNIC
  • Copy of Hospital Discharge Summary
  • Copy of Complete Medical Records along with bills
  • Signed and duly filled claim form doctor
  • Further documentation may be required on need basis

For Escalation
You can call at our Contact Center: (021) 111 117 171 or email at [email protected]

Frequently Asked Questions

What is the minimum account balance limit to be maintained to avail this coverage?
Ans: The minimum account balance should be PKR 3 Million or above

What is the hospital cash limit per day?
Ans: The hospital cash limit per day is PKR 50,000 for customers with an account balance of PKR 3-5 Million, and PKR 100,000 for customers with an account balance of above PKR 5 Million.

What is the minimum and maximum age at entry for this scheme?
Ans: The Minimum age at entry is 18 years, while the maximum age at entry is 75 years.

Do I qualify for both options at the same time?
Ans: No, only one at a time.

Disclaimer: This is not a Faysal Bank Product. Faysal bank arrange this Hospitalization coverage with collaboration of TPL Life Insurance Limited – Window Takaful Operations free of charge for Faysal Bank Priority Customers.

For more information in regard to Free Hospitalization Coverage, please contact our Priority Contact Center (021) 111 11 71 71

Terms & Conditions