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At Faysal Bank, we value your feedback as we strive to uphold the highest standards in customer service. For inquiries or to lodge a complaint, please use any of the following channels:
If you wish to lodge a complaint through our website, please fill the below form and provide following necessary information.
We are committed to resolving most issues within 2 to 4 working days, depending on the complexity of the matter, with a maximum of 15 working days for cases requiring thorough investigation. For fraud-related complaints, the turnaround time for a final response may extend up to 30 days.
We look forward to serving you better and appreciate your feedback to help us continually improve.
