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Complaint Lodgment Process

Category

Dear Customer,

At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services.

If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.

In order to lodge a complaint, you may:

  • WhatsApp us on 0310-1786786
  • Contact Center Helpline on 111-06-06-06
  • Email us at: [email protected]
  • Lodge a complaint by visiting branch.
  • Write to us and drop your complaint in the Complaint Box available at your nearest branch.
  • Social Media Platforms
  • Mail us at Complaint Management Unit 6th Floor East Wing, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
  • Fax us at: 021-32800014

Please provide the following in your communication

  • Name
  • Mailing Address/Email Address & Telephone No.
  • C.N.I.C Number
  • Branch Name
  • Supporting Documents

Complaint Turnaround time

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. However, in fraud related complaints, the Turn Around Time for final reply will be within 30 days.

Note:

For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:

  • Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
  • Call: +9221-99217334-38
  • Visit: www.bankingmohtasib.gov.pk

Complaint Handling Mechanism

Dispute Forms

Complaint Lodgment Urdu

Complaint Form

Complaint Management

Dear Customer,

At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services. If you have any queries or complaints call us at our Contact Centre helpline on 021-111060606, available 24/7.


In order to lodge a complaint, you may:

  • WhatsApp us on 0310-1786786
  • Contact Centre helpline on 021-111060606
  • Email us at: [email protected]
  • Write to us and drop your complaint in the Complaint Box available at your nearest branch.
  • Lodge a complaint by visiting branch.
  • Social Media Platforms
  • Mail us at Complaint Management Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
  • Fax us at: 021-32800014

Please provide the following in your communication

If you wish to lodge a complaint through our website, please fill the below form and provide following necessary information.

  • Name
  • Mailing Address & Telephone No.
  • C.N.I.C Number
  • Branch Name
  • Supporting Documents
  • Registered/valid cell number.
  • Branch name
  • Last 4 digits of Account/Card Number

Supporting Documents

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