At Faysal Bank, we welcome your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.
If you have any queries or complaints you can:
Call us at 24/7 Customer Interaction Centre: 111 06 06 06
Complaint Management Unit
7th Floor, Faysal House, ST- 02,
Furthermore, Complaint Management Unit will also entertain walk-in customers’ monetary as well as non-monetary complaints
Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Kiyani Road, Karachi.
Telephone:+9221-99217334-38 Or visit www.bankingmohtasib.gov.pk
Our hotline is available 24X7
ATM - Plot No. C-12, Sub-Sector, 8-C/I, Gulshan-e-Hadeed Housing Project, Phase I, Steel Town, Bin Qasim, Karachi.
Branch - Plot No. C-12, Sub-Sector, 8-C/I, Gulshan-e-Hadeed Housing Project, Phase I, Steel Town, Bin Qasim, Karachi.