Dear Customer,
At Faysal Bank, we welcome your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.
If you have any queries or complaints you can:
Call us at 24/7 Customer Interaction Centre: 111 06 06 06
Complaint Management Unit
Quality Assurance
7th Floor, Faysal House, ST- 02,
Shahrah-e-Faisal, Karachi,
Pakistan.
Complaint Lodgment Process – Urdu
Complaint Lodgment Process – English
Furthermore, Complaint Management Unit will also entertain walk-in customers’ monetary as well as non-monetary complaints
Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Kiyani Road, Karachi.
Telephone:+9221-99217334-38 Or visit www.bankingmohtasib.gov.pk
Our hotline is available 24X7
Tel:
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ATM - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim
Branch - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim