Complaint Lodgment Process

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Dear Customer,
At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services.

If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.

In order to lodge a complaint, you may:

  • Write to us and drop your complaint in the Complaint Box available at your nearest branch.
  • Lodge a complaint by visiting branch.
  • Mail us at Complaint Management Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
  • Email us at: [email protected]
  • Fax us at: 021-32800014
  • WhatsApp us on 0310-1786786
  • Social Media Platforms
  • Facebook through
  • Twitter through
  • LinkedIn through
  • Instagram through

Please provide the following in your communication

  • Name
  • Mailing Address & Telephone No.
  • C.N.I.C Number
  • Branch Name
  • Supporting Documents

Complaint Lodgment Form

Complaint Lodgment Form - File Upload
Maximum upload size: 20.97MB

Complaint Lodgment Process

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.


For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:

  • Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
  • Call: +9221-99217334-38
  • Visit:

Complaint Handling Mechanism

Dispute Forms


Call Us or Text Us

Our hotline is available 24X7

Tel: 111-06-06-06

Text 9181

map Karachi

Nearest ATM & Branch

ATM - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim

Branch - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim