/ Complaint Lodgment Process
At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services.
If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.
In order to lodge a complaint, you may:
- Write to us and drop your complaint in the Complaint Box available at your nearest branch.
- Lodge a complaint by visiting branch.
- Mail us at Complaint Management Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
- Email us at: [email protected]
- Fax us at: 021-32800014
- WhatsApp us on 0310-1786786
- Social Media Platforms
Please provide the following in your communication
- Mailing Address & Telephone No.
- C.N.I.C Number
- Branch Name
- Supporting Documents
Complaint Lodgment Form
Complaint Turnaround time
Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. However, in fraud related complaints, the Turn Around Time for final reply will be within 30 days.
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:
- Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
- Call: +9221-99217334-38
- Visit: www.bankingmohtasib.gov.pk
Complaint Handling Mechanism