/ Complaint Lodgment Process
At Faysal Bank, we welcome your suggestions/feedbacks/complaints, as we aim to achieve excellence through highest standards of customer services.
If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.
In order to lodge a complaint, you may:
- Write to us and drop your complaint in the Complaint Box available at your nearest branch.
- Lodge a complaint by visiting branch.
- Mail us at Complaint Management Unit 6th Floor, Faysal House, ST- 02, Shahrah-e-Faisal. Karachi. Pakistan
- Email us at: [email protected]
- Fax us at: 021-32800014
- WhatsApp us on 0310-1786786
- Social Media Platforms
- Facebook through https://www.facebook.com/faysalbank
- Twitter through https://twitter.com/Faysalbankltd
- LinkedIn through https://www.linkedin.com/company/faysal-bank
- Instagram through https://instagram.com/faysalbanklimited
Please provide the following in your communication
- Mailing Address & Telephone No.
- C.N.I.C Number
- Branch Name
- Supporting Documents
Complaint Lodgment Form
Complaint Lodgment Process
Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way:
- Write your complaints at: Banking Mohtasib Pakistan, Shaheen Complex, M. R. Kiyani Road. Karachi.
- Call: +9221-99217334-38
- Visit: www.bankingmohtasib.gov.pk
Complaint Handling Mechanism