At Faysal Bank, we welcome your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.
If you have any queries or complaints call us at our Contact Centre helpline on 111060606, available 24/7.
Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.
Complaint Management Unit will also entertain walk-in customers’ monetary as well as non-monetary complaints.
For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan in the following way: