Q: How can I apply for the Faysal Islami Personal Finance?

To apply, please visit our branches or call Contact Center at 021 111 06 06 06 or SMS “IPF” space “City Name” space “CNIC” at 9181

Or you can visit our website https://www.faysalbank.com/en/islamic/.

Q: How much limit can be assigned to me if I apply for Faysal Islami Personal Finance?

You can avail a facility amount from minimum Rs. 50,000/- to Rs. 4,000,000 (Up to Rs. 4 Million subject to income and DBR).

Q: What profit rate option do I have on Faysal Islami Personal Finance?

You can avail only fixed profit rate option. Installment amount will remain the same during the entire facility tenor.

Q: Is there any processing fee applicable on Faysal Islami Personal Finance?

Processing Fee of Rs. 7,000/- + FED is applicable.

Q: What is the tenure of the Faysal Islami Personal Finance?

Minimum 12 months to Maximum 48 months

Q: How can I make the repayment of the facility?

Following options are available for the repayment of the facility;

• You can deposit funds into the designated linked account
• Make over the counter payment by walking in the Branch
• Dropping a cheque in Drop Box
• Via Funds transfer if you have an account in FBL
• You can repay the installment via Faysal Digibank app or via internet banking

Q: Can you repay facility before the maturity?

You can repay the outstanding facility amount (i.e. remaining Principle & Profit amount) before maturity by depositing funds into your specified repayment account along with facility closure request and hand it over to our Asset Help Desk Officer in designated branches or by calling our Contact Center at 021 111 06 06 06 for further assistance.

Failure to submit the facility closure request, funds will remain in the account and will not be used to close/ settle the account.

Q: Are there any early payment charges on early pay-off of Faysal Islami Personal Finance?

No early settlement charges are applicable. However, you will have to pay the entire outstanding (Principal + Profit) amount for early settlement. Also, no waiver of profit will be granted

Q: How will I know my monthly installments?

You will receive the Repayment Schedule in a Welcome Pack after the disbursal of the facility.

Q: What will be my monthly payment due date?

There are two options for the monthly installment payments i.e. 1^st or 15^th of the month. You can select one of these options in the application form.

Q: Where can I lodge my complaint?

You can avail one of the following options to lodge your complaint:

• Visit the branch and submit a written complaint
• Use the complaint box placed in the branches
• Call at our contact center at 021 111 06 06 06
• Send an email at [email protected]