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Faysal Pay




Overview

Experience the simplest and most secure in-store payment solution with Faysal Pay. Whether you’re shopping at your favorite stores, dining at restaurants, or making purchases, Faysal Pay is your smart choice.

Product Benefits

“Turn your mobile phone into a secure debit or noor card with Faysal Pay. Enjoy a safer, touchless way to shop at your favorite places without handling buttons or cash.

Setting up Faysal Pay is quick and easy, working seamlessly with your everyday Android mobile device – it’s even simpler than using your physical card.

Faysal Pay is accepted at all your preferred spots, including fast-food restaurants, grocery stores, pharmacies, and more. Just look for the Faysal Pay sign or NFC symbol at checkout.

Rest assured, your money is in safe hands. Faysal Pay employs a top-tier security system to protect your finances, effectively detecting fraud and thwarting hacking attempts. You can add an extra layer of security with a screen lock, such as a PIN, pattern, or biometric verification.”

Where can you use Faysal Pay?

Faysal Pay can be used to make payments at any merchant, with a contactless enabled POS machine/terminal that displays the contactless symbol.

How to enable Faysal Pay?

Enable Faysal Pay effortlessly through your NFC-enabled Android Faysal DigiBank App. Simply access the app’s menu and select ‘Faysal Pay.’ Once there, you can swiftly link your preferred debit or noor card to Faysal Pay in a matter of seconds.

Q1. What is Faysal Pay?
Faysal Pay is a feature embedded in Faysal DigiBank App that converts your Near Field Communication (NFC) enabled android mobile phone into your Faysal Card and allows you to make payments at POS machines/terminals with contactless technology.

Q2. Where can I use Faysal Pay?
Faysal Pay can be used to make payments at any merchant, with a contactless enabled POS machine/terminal that displays the contactless symbol.

Q3. Which phones are compatible with Faysal Pay?
Currently, this service is available only on Android phones with Android 6.0+ and Near Field Communication (NFC) technology.

Q4. How does Faysal Pay work?
Faysal Pay uses mobile Near Field Communication (NFC) technology to securely exchange data between your phone and a contactless payment terminal.

Q5. How secure is Faysal pay?
Faysal Pay is extremely secure, as it is developed according to the latest tokenization and security standards. Also for every transaction performed using Faysal Pay, screen unlock mechanism shall be applied.

Q6. How do I know if my transaction through Faysal Pay has been conducted?
To know if your transaction through Faysal Pay has been conducted successfully, please check the payment terminal or POS machine for confirmation.

Q7. How can I see the transaction history for transactions conducted using Faysal Pay?
To view the transaction history, go to Manage Faysal Pay under Card Management on Faysal DigiBank and the last 10 transactions conducted using Faysal Pay will be visible.

Q8. How do I disable/remove a card from Faysal Pay?
You can disable/remove a card from Faysal Pay by going to Faysal Pay option on Faysal DigiBank and tapping on the relevant card icon.

Q9. Can I use my physical debit or noor card if I have enabled Faysal Pay?
Yes, your physical card can be used while Faysal Pay is enabled on your phone.

Q10. Can I use Faysal Pay internationally?
Yes, you can use Faysal Pay internationally where contactless transactions are accepted.

Q11. Do I need an internet connection to pay using Faysal Pay?
Faysal Pay does not require an active internet connection to function as it operates using the Near Field Communication (NFC). But you may occasionally be asked to connect to the internet if Faysal Pay detects unusual behavior.

Q12. Does Faysal Pay accept all debit and noor cards?
This service is currently available on all Faysal Bank MasterCard Debit and Noor Cards.

Q13. What if the transaction does not go through using Faysal Pay?
Faysal Pay is an alternate to your physical card and all controls on the physical card apply to Faysal Pay. If the transaction is not going through, please contact Faysal Islami Contact Centre at (021) 111-06-06-06.

Q14. Is it necessary to set up an unlock method on my phone to use Faysal Pay?
Yes, it is necessary to have an unlock method on your phone to use Faysal Pay. If you remove the unlock mechanism from your phone all the cards added to Faysal Pay will be removed.

Q15. If my physical card is blocked, will I still be able to use Faysal Pay for transactions?
No, since you can only use active cards for Faysal Pay.

Q16. Where can I make purchases with Faysal Pay?
TYou can make purchases at any merchant, with a contactless terminal, by unlocking your device and taping on the terminal after amount is entered by the merchant.

Q17. Is there any transactional limit on the Faysal Pay purchases?
There are no payment limits specific, your normal daily payment limits apply. You can use Faysal Pay for payments just as you would use your plastic card.

Q18. Will Faysal Pay work if the NFC functionality is switched off?
No. You will not be able to make contactless payments, if your phone has Near Field Communication (NFC) turned off.

Q19. How do I block Faysal Pay if my mobile phone is lost or stolen?
If you lose your phone or suspect it has been lost or stolen, contact (021) 111-06-06-06 for temporary or permanent blocking.

Q20. What happens to my tokenized cards, if I delete the Faysal Digibank App?
If you lose your phone or suspect it has been lost or stolen, contact (021) 111-06-06-06 for temporary or permanent blocking.

Q21. If I lose my physical card, will there be any impact to the tokenized card in my Faysal Digibank App?
Any changes made to your plastic card will also apply to the card set up in Faysal Pay. As an example, if you report your plastic card lost or stolen, you won’t be able to make payments from your Digital card.

Terms & Conditions

For further details, please call our Contact Centre at 111 06 06 06.

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