Contact Us - Faysal Bank

It’s always easy to contact Faysal Bank.

Easier to reach; Faysal Bank a phone call away.

Call Us

24X7 Hotline

Tel: 111-06-06-06

Find a Branch / ATM

Public Dealing Timings

Monday to Friday
9:00am to 1.00pm & 2:30pm to 5:00pm

Head Office & Registered Office

Address:
Faysal House, ST-02,
Shahrah-e-Faisal, Karachi.

Hotline:
021 111 747 747
Fax: 021 32795234

Share Registrar Office

Company Name: Central Depository Company of Pakistan Limited

Address: CDC House, 99-B, Block-B, S.M.C.H.S., Main Shahrah-e-Faisal, Karachi-74400.

(Toll Free) 0800-CDCPL (23275)
Fax: (92-21) 34326053
Email: [email protected]
Website: www.cdcpakistan.com

Regional Offices

Regional Office - South
Branch Name:
Abdullah Haroon Road Branch

Address:
16 Abdullah Haroon Road,
Karachi, Pakistan.

FAX: 021-35694052
PABX: 021-111-11-22-33

Regional Office - Central I
Branch Name:
Main Boulevard Gulberg

Address:
69-B Main Boulevard,
Gulberg | Lahore.

FAX: +92 42 35787830
PABX: 92 42 35787839 & 40 & 50

Regional Office - Central II
Branch Name:
Multan Main

Address:
129/1 Old Bahawalpur Road,
Multan

FAX: 061-4784490
PABX: 061-4783391, 061-4783523

Regional Office - North
Branch Name: F-7/2 Islamabad

Address:
15, Makaz F-7,
Opposite Fg College For Women,
F-7/2, Islamabad

FAX: 051-2651331
PABX: 051-111-11-22-33

Digital Window

Customer Complaints

Address: Complaint Management Unit
6th Floor, (East Wing) Faysal House, ST-02,
Shahrah-e-Faisal, Karachi, Pakistan.

Email: [email protected]
Fax: 021-32800014

Customer Support Service

For Information or Feedback
Call us at our Contact Centre: +92 (City Code) 111 06 06 06

Contact Detail of Focal Person

Card Facilitation Centre

In case of any ATM failed transactions such as Cash Retraction/Cash withdrawal,
or dispense issues at Faysal Bank ATM's; please contact our following CFC staff members.

CFC Contacts	Contact -I	Contact -II
Name	Sumair Ahmed	Fahim Uddin
Designation	Manager Dispute & CFC	Supervisior CFC
Email	[email protected]	[email protected]
Phone Number	0092-213-2795728	0092-213-2800041
Fax Number	0092-213-2800041	0092-213-2799114
Address	Faysal House, 5th floor, West Wing St-02, Shahrah-E- Faisal, Karachi, Pakistan	Faysal House, 5th floor, West Wing St-02, Shahrah-E- Faisal, Karachi, Pakistan

COMPLAINTS/FEEDBACK FROM POLITICALLY EXPOSED PERSON (PEP)

In order to provide the best of services to our valued customers, our skilled staff is available to assist you in all manners and you can contact us if you have any queries, complaints and feedback at the below mentioned touch points.

Head – Customer Experience
Write to us at: 6th Floor, Faysal House, ST-02, Shahrah-e-Faisal, Karachi, Pakistan
Focal Person details are as mentioned below:
Contact Number: 021-111-747-747 IP: 5567
Fax Number: 021-32800014
Email Address: [email protected]
If you are not satisfied with our response to your complaint, please write:

Banking Mohtasib Pakistan
Address: 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
Contact Number: 021-99217334
Fax Number: 021- 99217375
Email: [email protected]

SBP Contact, The Joint Director
Address: Special Unit, Consumer Protection Department, State Bank of Pakistan, I.I Chundrigar Road Karachi Pakistan
Contact Number: 021-99221935
Fax Number: 021-99221154/021-99218160
Email: [email protected]