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It’s always easy to contact Faysal Bank.

Easier to reach; Faysal Bank a phone call away.

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24X7 Hotline

Tel: 111-06-06-06

Public Dealing Timings

Monday to Friday
9:00am to 1.00pm & 2:30pm to 5:00pm

Head Office & Registered Office

Address:
Faysal House, ST-02,
Shahrah-e-Faisal, Karachi.

Hotline:
021 111 747 747
Fax: 021 32795234

Share Registrar Office

Company Name: Central Depository Company of Pakistan Limited

Address: CDC House, 99-B, Block-B, S.M.C.H.S., Main Shahrah-e-Faisal, Karachi-74400.

(Toll Free) 0800-CDCPL (23275)
Fax: (92-21) 34326053
Email: [email protected]
Website: www.cdcpakistan.com

Regional Offices

Regional Office - South
Branch Name:
Abdullah Haroon Road Branch

Address:
16 Abdullah Haroon Road,
Karachi, Pakistan.

FAX: 021-35694052
PABX: 021-111-11-22-33

Regional Office - Central I
Branch Name:
Main Boulevard Gulberg

Address:
69-B Main Boulevard,
Gulberg | Lahore.

FAX: +92 42 35787830
PABX: 92 42 35787839 & 40 & 50

Regional Office - Central II
Branch Name:
Multan Main

Address:
129/1 Old Bahawalpur Road,
Multan

FAX: 061-4784490
PABX: 061-4783391, 061-4783523

Regional Office - North
Branch Name: F-7/2 Islamabad

Address:
15, Makaz F-7,
Opposite Fg College For Women,
F-7/2, Islamabad

FAX: 051-2651331
PABX: 051-111-11-22-33

Customer Complaints

Address: Complaint Management Unit
6th Floor, (East Wing) Faysal House, ST-02,
Shahrah-e-Faisal, Karachi, Pakistan.

Email: [email protected]
Fax: 021-32800014

Customer Support Service

For Information or Feedback
Call us at our Contact Centre: +92 (City Code) 111 06 06 06

Contact Detail of Focal Person

Card Facilitation Centre

In case of any ATM failed transactions such as Cash Retraction/Cash withdrawal,
or dispense issues at Faysal Bank ATM's; please contact our following CFC staff members.

CFC Contacts Contact -I Contact -II
Name Sumair Ahmed Fahim Uddin
Designation Manager Dispute & CFC Supervisior CFC
Email [email protected] [email protected]
Phone Number 0092-213-2795728 0092-213-2800041
Fax Number 0092-213-2800041 0092-213-2799114
Address Faysal House, 5th floor, West Wing
St-02, Shahrah-E- Faisal, Karachi, Pakistan
Faysal House, 5th floor, West Wing
St-02, Shahrah-E- Faisal, Karachi, Pakistan
  • Lodge a complaint online
  • General Feedback
  • Whistle Blow

General Feedback

Lodge a Complaint Online

Whistle Blow

Complaints/Feedback From Politically Exposed Person (PEP) & Credit Information Bureau (eCIB) Misreporting

In order to provide the best of services to our valued customers, our skilled staff is available to assist you in all manners and you can contact us if you have any queries, complaints and feedback at the below mentioned touch points.

Faysal Bank Head Complaint Management Unit

Write to us at: 6th Floor, Faysal House, ST-02,
Shahrah-e-Faisal, Karachi, Pakistan
Contact Number: 021-111-747-747 IP: 5411
Fax Number:  021-32800014
Email address: [email protected]
If you are not satisfied with our response to your complaint, please write:

Banking Mohtasib Pakistan

Email: [email protected]
Address:  5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
Contact Number: 021-99217334

SBP Focal Person For PEP.

The Joint Director
Address: Banking Conduct & Consumer Protection Department 5th Floor, SBP, Karachi.
Phone Number: 021-3245-5548, 021-99221935
Fax Number: 021-99221154
Email: [email protected]

SBP eCIB Helpdesk:

The Director
Address: Banking Conduct and Consumer Protection Department (BC&CPD), State Bank of Pakistan, I.I. Chundrigar Road, Karachi.
Help Line: 0092-21-111-727-273
FAX: 0092-21-99212489
Email: [email protected]

phone

Call Us or Text Us

Our hotline is available 24X7

Tel: 111-06-06-06

Text 9181

map Karachi

Nearest ATM & Branch

ATM - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim

Branch - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim