It’s always easy to contact Faysal Bank.

Easier to reach; Faysal Bank a phone call away.


Call Us

24X7 Hotline

Tel: 111-06-06-06

Public Dealing Timings

Monday to Friday
9:00am to 1.00pm & 2:30pm to 5:00pm

Head Office & Registered Office

Faysal House, ST-02,
Shahrah-e-Faisal, Karachi.

021 111 747 747
Fax: 021 32795234

Share Registrar Office

Company Name: Central Depository Company of Pakistan Limited

Address: CDC House, 99-B, Block-B, S.M.C.H.S., Main Shahrah-e-Faisal, Karachi-74400.

(Toll Free) 0800-CDCPL (23275)
Fax: (92-21) 34326053
Email: [email protected]

Regional Offices

Regional Office - South
Branch Name:
Abdullah Haroon Road Branch

16 Abdullah Haroon Road,
Karachi, Pakistan.

FAX: 021-35694052
PABX: 021-111-11-22-33

Regional Office - Central I
Branch Name:
Main Boulevard Gulberg

69-B Main Boulevard,
Gulberg | Lahore.

FAX: +92 42 35787830
PABX: 92 42 35787839 & 40 & 50

Regional Office - Central II
Branch Name:
Multan Main

129/1 Old Bahawalpur Road,

FAX: 061-4784490
PABX: 061-4783391, 061-4783523

Regional Office - North
Branch Name: F-7/2 Islamabad

15, Makaz F-7,
Opposite Fg College For Women,
F-7/2, Islamabad

FAX: 051-2651331
PABX: 051-111-11-22-33

Customer Complaints

Address: Complaint Management Unit
6th Floor, (East Wing) Faysal House, ST-02,
Shahrah-e-Faisal, Karachi, Pakistan.

Email: [email protected]
Fax: 021-32800014

Customer Support Service

For Information or Feedback
Call us at our Contact Centre: +92 (21) 111 06 06 06

Contact Detail of Focal Person


The State Bank of Pakistan (SBP) has launched “Sunwai” complaint portal to ease lodgment of complaints with Banks. Register now at link

Card Facilitation Centre

In case of any ATM failed transactions such as Cash Retraction/Cash withdrawal,
or dispense issues at Faysal Bank ATM's; please contact our following CFC staff members.

CFC Contacts Contact -I Contact -II
Name Sumair Ahmed Fahim Uddin
Designation Manager Dispute & CFC Supervisior CFC
Email [email protected] [email protected]
Phone Number 0092-213-2795728 0092-213-2800041
Fax Number 0092-213-2800041 0092-213-2799114
Address Faysal House, 5th floor, West Wing
St-02, Shahrah-E- Faisal, Karachi, Pakistan
Faysal House, 5th floor, West Wing
St-02, Shahrah-E- Faisal, Karachi, Pakistan
  • Lodge a complaint online
  • General Feedback
  • Whistle Blow

General Feedback

Lodge a Complaint Online

Whistle Blow


In order to provide the best of services to our valued customers, our skilled staff is available to assist you in all manners and you can contact us if you have any queries, complaints and feedback at the below mentioned touch points.



Head Complaint Management Unit
Write to us at: 6th Floor, Faysal House, ST-02,
Shahrah-e-Faisal, Karachi, Pakistan
Contact Number: 021-111-747-747 IP: 5411
Fax Number:  021-32800014
Email address: [email protected]
If you are not satisfied with our response to your complaint, please write:

Banking Mohtasib Pakistan
Email: [email protected]
Address:  5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
Contact Number: 021-99217334


 SBP Contact, The Joint Director
Special Unit, Consumer Protection Department
State Bank of Pakistan, I.I Chundrigar Road Karachi Pakistan
Phone Number: 021-99221935
Fax Number: 021-99221154/021-99218160
Email: [email protected]



Call Us or Text Us

Our hotline is available 24X7



map Karachi

Nearest ATM & Branch

ATM - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim

Branch - Engro Polymer & Chemicals Ltd. Plant Site EZ/I/P-II-I Eastern Zone, Bin Qasim

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